This sorts all open processes based on the amount of RAM they're using. Settings on your computer regarding the device have been improperly configured. Then, discuss it with a computer-savvy friend or family member, or look it up online. With process oriented troubleshooting, you'll be much less likely to conduct wandering or circular searches for a root cause, and much more likely to efficiently zero in on the root cause. Here are some common computer maladies and how to work through them. Disconnect all peripheral devices (mouse, keyboard, etc.) Verify full system functionality and if applicable implement preventative measures. Check the BIOS settings to make sure they’re running the fans correctly. While that can be true in some respects, in a lot of other ways, it’s not. Can the user provide screenshots, video, or other supporting information that can help assist in the troubleshooting process? Press the Power button or use the Shut Down command to safely turn the computer off. The software controlling a piece of hardware (i.e. The evidence you’ve already gathered should have narrowed down possible root causes and positioned you to fix the issue. Adjust the BIOS settings to run the fans correctly and not run your CPU faster than it can handle. It happens to most of us every once in a while, but if it happens repeatedly, you may have a bigger problem on your hands. Necessary cookies are absolutely essential for the website to function properly. From the window that appears, click the Processes tab, then click the Memory menu item. This command sends several packets to the address you specify. Log In. What should you ask? To best accomplish this, PC technicians will implement a troubleshooting methodology (or maybe more than one). We’ve sent you an email. The Troubleshoot page is divided into two sections, including "Get up and running" and "Find and fix other problems" featuring 19 troubleshooters in total to fix a variety of problems … Or check out our entire Technology Basics category, which includes the Digital Literacy section with information and tips on mastering all things digital! ! Ask those pertinent questions and then dig up more info from various sources such as: Now that you’ve gathered basic background info, it’s time to get hands-on with the problem. Machines are typically fixed within 3-5 business days and you will be notified if it will take longer. For issues that are tougher, if your own experimentation and Google searches don’t result in a satisfactory result, browsing discussions on IT forums such as Spiceworks can be extremely helpful for fixing PC issues. If Safe Mode works fine but a normal boot-up doesn’t, you’ll know that your computer has a problem with something like its device drivers, a rogue start-up program, or a faulty peripheral device. This will reset everything, including (theoretically) any programs, malware, or faulty settings that were giving your computer trouble. When they’re done, proceed with questions that either have a yes/no answer or can be answered quantifiably (e.g., “How many times did this happen?”). Summary This chapter discussed the concepts of preventive maintenance and the troubleshooting process. One or more of your computer’s connection ports aren’t working properly. Network troubleshooting is useful for almost anyone, from a computer enthusiast to an aspiring network engineer. Other times, it’ll take longer and you may have to dig into knowledge bases, comb through old help desk tickets, or Google the problem for others who have faced the same issue. The good news (if you can call it that) is that this is almost always a hardware problem, so you can usually immediately rule out any software-related culprits. Here are some troubleshooting steps to take when your computer fails to boot correctly. There may be too much distance or interference between your computer and your router. You’ll see a list of the most common troubleshooters you might need. Disconnect all removable disk drives from your computer. Always check the cables: Many computer problems are related to an issue in the cables and connections. One or more power switches to your computer system aren’t turned on. Just click on the link from the email and you’ll be less than a minute away from experiencing the Spiceworks community! The PC Troubleshooting Process, Step by Step 1 Simply shut down Windows 8.. Still stumped? Specifically, though, it actually refers to a particular problem-solving system that works through several steps. Let's go over some tips and tricks for fixing a hardware problem. The web server responds to each packet it receives. If your computer begins to load Windows but then stops and displays a blue screen with information on it, then try these steps. In many instances, what was reported as a general issue (e.g., the Internet is down) is actually something very particular, such as a specific website being offline. One or more of your computer’s device driver programs are out of date. In Windows, hit Ctrl+Alt+Delete, then choose the Start Task Manager option. Clean the faulty device (taking it apart if you need to), or get it repaired or replaced. Take your computer to a repair shop to get its RAM upgraded. If it doesn’t work, put it back and try another. If you’re talking to someone or emailing with them, listen or read carefully and take notes (mental or otherwise). • The troubleshooting process is a guideline to help you solve computer problems in an efficient manner. Start tackling tickets in The six steps are: Identify the problem. Reboot - power cycling your computer is one of the best and easiest ways to troubleshoot. As we’ve discussed, a virus or malware program can be responsible for all sorts of nasty things that happen to your computer: it slows down, unwantedly runs or changes programs, sporadically restarts or shuts down, repeatedly crashes, and more. Launch Help Desk » On Windows 7, click “Find and Fix Problems” instead. Shoot us an email: partner_support@spiceworks.com. Best way to find out? Now you have some basic knowledge for how to fix your computer if something goes wrong with it! 4 steps to troubleshooting (almost) any IT issue Step 1: What exactly is the problem? Make sure the vents to and from your computer’s fans aren’t blocked. Your operating system is missing a key update. Below is a listing of commonly asked computer questions and answers, and basic troubleshooting steps for operating systems, software, and computer hardware.Keep in mind that this is a select few of the thousands of questions and answers in our database.. See our troubleshoot definition for a general overview of the steps that should be taken while troubleshooting a computer. North America and worldwide inquiries: +1 877.319.9304, IT pro with questions about Spiceworks? Your computer randomly restarts or shuts down on you while you’re using it. If you don’t know something, ask!. Parts of your computer feel abnormally hot when you touch them or put your extremities near them. Home » Tech Basics » Digital Literacy » Troubleshooting Basic Computer Problems. No matter what the underlying tech problems are (networks issues, driver conflicts, disk problems, etc), the process outlined above works well for gathering info, identifying possible causes of the issue, and getting to a solution no matter what issue you’re dealing with. But opting out of some of these cookies may affect your browsing experience. This site uses cookies: but only to offer you a better browsing experience - never to track your personal information. You can do this at the physical site of the problem, or through a remote desktop / remote control application. For example, Windows blue screens of death provide a relevant error code that’ll give you a good sense of what caused a failure. Turn it off, and then turn it on again.. Shutting down and restarting your computer resets programs and processes... 2. Technology. The first partition contains the System In the command below, we can see that everything is working fine – there’s 0% packet l… Latest. Chances are good that someone else knows what it means and what to do about it. Windows begins to load but stops or reboots on a BSOD . Possible quick fixes in this situation include: Turn the printer off and back on again, then try to print. Make sure all parts are secured snugly to each other and that all sockets are working normally. You can always restore the machine back to a point when everything was working fine. Install and use a program that can control the speed of your computer’s fans. Open your computer case and make sure all hardware components are properly connected. Checking the Windows event viewer can be a first step in pointing you towards any relevant logs. Disconnect your computer from the Internet. Establish a theory of probable cause. And even computer troubleshooting isn’t always as difficult as you might think. In addition to error messages, logs often provide a timestamp so you can answer the question of when exactly events happened. 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